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Villa Louise – Booking Terms & Conditions

PLEASE NOTE: Card Payments will show on your statement from "chocolatefalls". All bookings are subject to these conditions and must be accompanied by the appropriate deposit unless the booking is made within 8 weeks of the commencement of the let when the total rental should be enclosed, together with the security deposit.

BOOKING CONTRACT

Your contract is with Bryden McKinnie (“we”, “us” and “our” in these Booking Conditions) for the property known as VILLA LOUISE (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.

These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

You must be aged 18 years or over when the booking is made and you are responsible for the payments under this contract and for ensuring that all members of your party comply with these terms and conditions.

Making your booking

Proceeding with a booking is deemed acceptance of the terms and conditions.. You should send your payment for the Initial Deposit by cheque or pay by Credit/Debit card. The Initial Deposit is £150 per week booked. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once you have completed your online booking and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us. You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

Paying for your booking

You are required to settle the balance of the Rental at least 8 weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you or we may make a late payment charge of up to 2% of the overdue balance.

Security Deposit

A Security deposit of £200 will be pre-authorised on you credit card 7 days prior to departure or banked if paid by cheque. This is to be held as security against loss of keys, inventory damage, excessive use of utilities or excessive cleaning costs.

All guests are expected to be responsible regarding the use of Air Conditioning and other electrical appliances. Meter readings are taken and any excessive bills incurred during the rental period will be deducted from the security deposit.

The Security deposit will be returned to you (or pre-authorisation cancelled), subject to a satisfactory inspection of the property by the Management Company. Normally within 7-14 days.

The Principal Hirer agrees to pay any additional charges for damage or loss not covered by the Security deposit. Any breakages or damages must be reported immediately to the Management Company who will endeavour to replace the item and repair the damage as soon as possible and the cost may be deducted from the Security deposit (everyday breakages such as glassware and crockery will not be charged for, unless they are deliberate or high quantitiy breakages).

It is the Principal Hirer's responsibility to ensure the property, its furnishings and fittings are treated with due care and respect and left in the same condition as on arrival. All kitchen utensil etc. and BBQ should be left clean and tidy on departure. The Management Company will check the villa before and after your stay.

If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.

You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we have confirmed in writing to you.

If you cancel your booking within seven days of receiving our written booking confirmation, we will refund the balance of any money you have paid us. After such period, if you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us.

If you cancel your booking less than eight weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental paid. In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.

If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, in extreme circumstances cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

Your accommodation

You can arrive at your accommodation after 16:00 hours on the Arrival Date of your holiday and you must leave by 11:00 hours on the Departure Date.

If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.

Party Size

The maximum occupancy for Villa Louise is 8. All guests staying at the property must be named on the booking form. The property may not be shared, sub-let or assigned to other persons. Any requests to change the names or the number of guests stated on the booking form must be done so in writing prior to departure. We reserve the right to refuse admittance if these conditions are not met.

Security Alarm

A security alarm has been installed in the villa for the safety and security of guests and our home. Guests are advised to activate the alarm system and lock all doors and windows when vacated and at night (the alarm cannot be set if a patio door or secured windows are left open). If the property is burgled and it is found that the alarm has not been set or windows/doors not locked you could invalidate your travel insurance and lose your Security deposit, or more, to cover our insurance policy (Policy excess is £150).

Swimming Pool

The swimming pool is 1.6m deep and the small pool is 0.50m deep, neither have depth markings and you should check the water depth before using the pool. The pool has no perimeter fencing, therefore, children should be attended at all times by the pool area or, anywhere on the property where they might gain access to the pool area alone. Diving into the swimming pool is not allowed and at your own risk. (The presence of animals or insects is inevitable in Turkey)

Your obligations

You agree to comply with the Regulations set out in the property manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that you contact our Management company within 48 hours.

It is essential that you contact us or our representatives if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

Our liability

Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to your rental total.

We accept no liability whatsoever for any death, personal injury, loss or damage of any kind. Children should be monitored at all times and you should verify the suitability of equipment, for the purpose you intend to put it as we cannot accept liability.

FORCE MAJEURE

We cannot accept any liability for compensation where performance or prompt performance of our contractual obligations is prevented or affected by reasons outside our control or by circumstances amounting to force majeure.

Law

The contract between you and us is governed by the law of Scotland and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Scottish Courts.